Terms and refunds
These terms were drafted for this specific product rather than adapted from a template, which makes them accurate about what we do and does not make them professionally checked. They have not been read by a solicitor. That is recorded here rather than left implicit.
Who you are buying from
Groundsense is a product of Wellington Web Co Ltd, a company registered in Scotland, company number SC866805, registered office 5 South Charlotte Street, Edinburgh, EH2 4AN. Contact: finlay@wellingtonwebco.com.
What you are buying
A comparison of up to five places you name against the place you live in now, built around up to three things you tell us would decide it. It is delivered as a private web page you can keep, print and download.
A data pack, which costs £19, is every neighbourhood within 3, 5 or 10 miles of one place you choose, set out as a private web page and a spreadsheet you can keep, print and download.
A plan or a data pack is built automatically from published official sources, the same ones the Groundsense map and council pages use. Nobody reads your answers, your plan or your data pack before you do. Neither is a subscription. Job search, described next, is.
Job search
Job search is a separate subscription to a monthly email. You tell us where you want to work, how far from there and what you do. On the first of each month we email up to ten jobs that fit, each linking to the advertiser's own page. It costs £4.99 a month or £39 a year, paid through Stripe. It is not on sale yet. These terms apply to it from the day it opens.
It renews until you cancel. Your subscription renews at the end of each month or year at the price you chose, until you cancel it. You can cancel at any time from your account page, which opens Stripe's page for your subscription. Cancelling stops the next payment and you keep job search until the end of the period you have paid for. Deleting your account is different: it ends a paid subscription at once and we do not refund the rest of the period.
Fourteen days to cancel. Email us within fourteen days of starting a new subscription and we will refund what you paid and end the subscription. Under the Consumer Contracts Regulations you normally have this right for fourteen days from the start of a service.
It comes with a pack or a plan. A data pack bought from 12 November 2026 includes job search for three months from the day it is built. A plan bought from then includes it with no end date. Either way you make an account with the email address you gave Stripe when you paid and it picks up your job search. A pack or a plan bought before 12 November 2026 does not include it. You do not pay for it and you can leave it at any time by deleting your account.
The jobs are other people's. The jobs come from third parties and we pass them on as we find them. We do not check them. We do not vouch for any employer or advertiser, for what a job pays or involves or for whether it is still open. We do not promise you will be offered a job or that every month's email will hold ten jobs or any. Check the advertiser's page and the employer before you apply.
When it arrives
Straight away. Your plan or data pack is built the moment Stripe confirms the payment, usually in under a minute. You are taken straight to its address. If it cannot be built, the page says so and you get a full refund.
The plan or data pack stays at its address for twelve months from the day you buy it, then it is deleted. Download a copy if you want to keep it for longer.
Refunds
Fourteen days, no questions asked. Email us within fourteen days of receiving your plan or data pack and we will refund it in full. You do not need to give a reason and you keep the plan or data pack.
This is deliberately more generous than the statutory position. Under the Consumer Contracts Regulations you normally have fourteen days to cancel a service and that right can be lost once the service has been performed with your agreement. We are not asking you to waive it and we are not going to argue that the plan or data pack being delivered ends your right to a refund.
Refunds go back to the card you paid with, through Stripe, usually within five working days.
What this is not
- It is not a recommendation to move or to move anywhere in particular. It sets out the compromises. The decision is yours.
- It is not financial advice. We do not calculate affordability, estimate what you could borrow or express any view on a mortgage, a lender or a product. We are not authorised by the Financial Conduct Authority and we do not carry out any regulated activity.
- It is not a survey, a valuation or a legal search. It is about areas. Whether a particular building has subsidence, what its service charge is or what a conveyancer's searches would turn up are all questions about a specific property that a plan cannot answer.
- It is not a guarantee of a school place, a GP registration or anything else granted by a third party.
Accuracy and its limits
Every figure in a plan carries its source, the period it covers and the date it was read. We take those figures from official published data and we do not alter them.
What we cannot do is make a source correct. If an official dataset is wrong, out of date or means something other than it appears to, a plan built on it inherits that. This is why each figure names its source: so you can check the ones that matter to you against the original and so you can see how old it is.
If you find a figure you believe is wrong, tell us. We will check it, correct it if it is wrong and tell you what we found either way.
Liability
We accept liability for death or personal injury caused by our negligence, for fraud and for anything else the law does not allow us to exclude. Nothing here limits your rights under the Consumer Rights Act 2015.
Beyond that and because a plan or a data pack is research rather than advice, our liability for any claim connected to a plan or a data pack is limited to what you paid for it. A move is a large decision made on many inputs and a £49 plan or a £19 data pack is one of them.
Your content
The postcodes and priorities you give us are yours, as is the search you save for job search. We use them to build your plan or to choose your jobs and for nothing else. See the privacy notice.
The plan built for you is yours to keep, print and send to whoever you like. We ask only that you do not republish it publicly as though it were a general guide to an area, because it is not: it is built for your household and it would mislead somebody else.
Changes
If we change these terms, the version that applies to your order is the one published on the day you ordered. We keep the previous versions.
Law
These terms are governed by the law of Scotland and the Scottish courts have jurisdiction. If you live elsewhere in the UK, this does not take away the protection of the consumer law where you live.